There are several reasons to perform goods return (exchange) in POS system:
- DEFECT ITEM
- WRONG SIZE/COLORS
- WRONG DISCOUNT/PRICIING
- OTHERS
1. Click “G.Return” button or press SHIFT + F3 key on your keyboard to open the Goods Return windows.
2. Then input the invoice/receipt no. and press Enter. Or you can scan the barcode printed on the bottom of the receipt.
3. After the receipt information loads, select the reason for the return or exchange.
4. Enter the returned item’s barcode by:
- Pressing Enter to load the item from the receipt
- Scanning the barcode label on the item, or
5. Enter the quantity of the returned item and press Enter key to continue.
6. The returned item shows in the POS system screen.
8. Scan the barcode label to input the exchange item.
8. Finally:
- Click “Payment” to complete the transaction.
- Ensure the net amount total is 0 for exchanges due to wrong size or color.
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