The OC Helpdesk system is the official platform for all staff to submit service requests, report issues, and communicate with the support team. Please ensure you:
- Provide clear and accurate details to help our team resolve your request efficiently
- Always attach supporting files or screenshots (if applicable).
- Use your official account credentials when logging in.
1. Go to the Portal Link
Open your browser and visit:
https://helpdesk.ocsports.com.my/
2. Login
Enter your Username and Password, then click Log in.
3. Go to the Home Page
After logging in, youโll be directed to the Home Page.
4. Raise a Ticket
On the home page, you can choose one of the following:
- Report an Issue
- Request a Service
- View Solutions
๐ Example: If you want to request a service, click on โRequest a Serviceโ.
5. Select Service Catalog
To request a service, choose your Service Catalog.
๐ Example: If you want to make an IT-related request, select IT Services > IT General Request.
6. Select Subcategory
Choose the relevant Subcategory based on your issue or request type, such as:
- Application
- Application Login
- IT Hardware
- Network
๐ Example: If you want to request for hardware, select IT Hardware.
7. Select Item
Pick the specific Item related to your request.
๐ Example: If you are requesting a mouse, select Mouse under the item list.
8. Select Outlet Location
Choose your Location (e.g., HQ, Outlets).
9. Enter Subject
Provide a clear Subject for your request.
๐ Example: Request for a wireless mouse
10. Enter Description
Add a short Description explaining the purpose or details of your request.
๐ Example: Request for a wireless mouse for working purpose
11. Add Attachments (Optional)
Upload any files or images that support your request (e.g., screenshots, photos, or forms).
12. Submit Request
Once all details are completed, click Add request to submit.
You will receive an email notification containing your ticket number, which you can use to track your request status.
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